Refund policy

Return & Refund Policy

Last updated: [July 1,2026]

Thank you for shopping with 0594.net. We want every purchase to feel clear, reliable, and worry-free. Please review our return and refund policy before placing an order.

1. Return Window

We accept return requests within 30 days after delivery.

To be eligible for a return, the item must be in new, unused, and resellable condition, with its original packaging, tags, accessories, manuals, and all included materials.

2. Return Eligibility

We accept returns for both defective and non-defective products.

Eligible return reasons may include:

The item arrived damaged or defective
The wrong item was received
The item is no longer needed
The customer changed their mind

Returned items must not show signs of use, customer-caused damage, alteration, washing, installation, or missing parts.

3. Non-Returnable Items

Some items may not be eligible for return due to hygiene, safety, customization, or final sale conditions.

Non-returnable items may include:

Personalized or customized products
Final sale or clearance items marked as non-returnable
Used, worn, washed, damaged, or altered items
Items returned without original packaging or included accessories
Gift cards, if applicable

If a product is non-returnable, this will be stated on the relevant product page where applicable.

4. How to Start a Return

To request a return, please contact us at:

Email: jiajia608608@gmail.com

Please include the following information in your return request:

Order number
Full name
Email address used for the order
Product name
Reason for return
Photos or videos if the item arrived damaged, defective, or incorrect

After your request is reviewed, we will provide return instructions. Please do not send items back before receiving return approval.

5. Return Method

Approved returns must be sent back by mail to the return address provided in our return instructions.

Return Address:
For approved returns, we will provide the appropriate return address and return instructions by email. The return address may vary depending on the product, order location, and fulfillment method. Please do not return any item before receiving return authorization from our customer support team.

Customers are responsible for securely packaging returned items. We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

6. Return Shipping Cost

For defective, damaged, or incorrect items, we will cover the return shipping cost or provide an appropriate solution.

For non-defective returns, including buyer’s remorse, change of mind, or items no longer needed, the customer is responsible for return shipping costs.

Original shipping fees, if any, are non-refundable unless the return is due to our error or a defective item.

7. Restocking Fee

We do not charge a restocking fee for eligible returns.

8. Refund Processing

After we receive and inspect the returned item, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method within 5 to 10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund.

9. Exchanges

We may offer exchanges for eligible items, subject to product availability.

If you would like to exchange an item, please contact us first. If the requested replacement item is unavailable, we may offer a refund or another suitable solution.

10. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If the item is damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos or videos of the issue.

Once verified, we will provide a replacement, refund, or other appropriate resolution.

11. Order Cancellations

Orders may be canceled before they are processed or shipped.

Once an order has been shipped, it cannot be canceled and must be handled as a return after delivery.

12. Orders Placed Through Amazon

Some products on our website may include a “Buy on Amazon” option.

Orders completed through Amazon are processed by Amazon and are subject to Amazon’s own shipping, return, and refund policies.

If your order was placed on Amazon, please manage returns, refunds, delivery issues, or order support through your Amazon order page.

13. Contact Us

For questions about returns, refunds, exchanges, or order support, please contact us:

Email: jiajia608608@gmail.com
Business Name: 0594.net
Website: https://0594.net/